After-sales service & Engine Maintenance
Providing Information on After-Sales Service and Maintenance
We suggest and provide planned maintenance by using the maintenance records chart that’s been made into a database from the time that the ship went into service as well as constantly providing parts, so that our customers can use the UE engine safely and with peace of mind. In the unlikely event of a problem, we can take advantage of our strength as an engine developer, and respond promptly in cooperation with the development design department.
technical inquiries
【Japan and Other Countries without China】
Japan Engine Corporation Service Engineering Department
TEL：078-949-0804
E-mail：service@j-eng.co.jp
【China】
J-ENG Customer Support Center（Shanghai Office）
Room 1001, Building 1, No. 268, Zhongshan South Road, Shanghai
TEL：+86-21-6333-6268
E-mail: service＠j-eng.co.jp
Spare parts and service engineers
【Japan and Other Countries without China】
Japan Engine Corporation After-Sales Department
TEL：078-949-0808
E-mail：sales2@j-eng.co.jp
【China】
J-ENG Customer Support Center（Shanghai Office）
Room 1001, Building 1, No. 268, Zhongshan South Road, Shanghai
TEL：+86-21-6333-6268
E-mail: service＠j-eng.co.jp
Providing Information Regarding Maintenance
We issue Service Information on an irregular basis, and provide information regarding maintenance through the internet.
ID and Password is needed in order to login.
What's New of “UE Service Information”
| 2024/12/10 | USI-10016 Rev.15 "Available technical service of each Authorized Repair Agent (ARA) " |
|---|---|
| 2024/12/05 | USI-NYH-E Rev.7 "Notice for the Holidays of J-ENG" |
| 2024/10/16 | USI-54109 Rev.1 "Information of unified specification for Fuel pressure pipe (Valid for Kobe Diesel Co.,Ltd.-make Engine Only)" |
| 2024/08/29 | USI-16203 Rev.1 "Proper adjustment of sea water flow velocity in air cooler of EGR engines" |
| 2024/08/20 | USI-24529 Rev.0 "Installation Procedure of Stud Bolts for Piston Head" |
| 2024/08/08 | USI-10027 Rev.1 "Recommendations for the use of Biofules" |
| 2024/07/03 | USI-SMH Rev.6 "Notice for the Holidays of the J-ENG" |
| 2024/04/12 | USI-GW Rev.6 "Notice for the Holidays of J-ENG" |
| 2024/03/29 | USI-31002 Rev.1 ”Allowance for Clearance of Running Surface between Plunger and Barrel of Fuel Oil Injection Pump” |
| 2023/12/19 | USI-54109 Rev.0 "Information of unified specification for Fuel pressure pipe" |
| 2023/12/05 | USI-NYH-E Rev.6 "Notice for the Holidays of J-ENG" |